Questions & Answers
Everything you need to know about moving with Van Hero. Still got a question? Just call or message us.
General
What services does Van Hero offer?+
Everything from a single man-with-a-van job to full house removals, office relocations, furniture delivery, student moves, European moves, packing, storage, courier runs, house clearance, handyman work and waste management.
Which areas do you cover?+
We cover the whole of the UK β Rugby, Leamington Spa, Warwick, Kenilworth, Nuneaton, Bedworth and more β plus long-distance moves across the UK and into Europe.
Do you help carry and load, or just drive?+
We do the lifting, carrying, loading and unloading for you. Our team handles your belongings with care from start to finish.
Pricing & Quotes
How much will my move cost?+
Prices start from Β£25 for a single item. Your exact price depends on the size of the move, the crew needed and the distance β we always give you a fixed, no-obligation quote upfront with no hidden fees.
Do you charge by the hour?+
We price by the size of your move and the crew required β not the clock. Every package includes the van, experienced movers, fuel and standard equipment, so there are no surprise charges.
Is the quote really free?+
Yes. Quotes are completely free and no-obligation. Call, WhatsApp or fill in the form and we'll come back with a clear fixed price.
Booking & Timing
Can you come the same day?+
Often, yes β same-day availability depends on the time and your location. Call us and we'll do our best to fit you in.
How far in advance should I book?+
The sooner the better for weekends and month-end dates, which book up fast. But we also keep slots for same-day and short-notice jobs.
Do you work evenings and weekends?+
Yes. We offer flexible appointments including evenings and weekends, which is how most of our office moves run to avoid business downtime.
Insurance & Safety
Are my items insured?+
Yes. Your belongings are covered by goods-in-transit and public liability insurance while in our care, on every job.
Do you protect furniture and floors?+
Yes β heavy-duty blankets and straps secure every item in the van, and protective runners keep your carpets and floors clean at both ends.
Do you dismantle and reassemble furniture?+
Yes, as standard. We take apart beds, wardrobes and flat-pack furniture, move them safely, and rebuild them in your new home.
